Contact support
We’re here to help! This page will guide you to the best way to reach us.
Zulip community
Section titled “Zulip communityâ€The primary communication forum for the Zulip community is the Zulip server hosted at chat.zulip.org. Users and administrators of Zulip organizations stop by to ask questions, offer feedback, and participate in product design discussions.
Everyone is welcome to sign up and participate — we love hearing from our users! Please see the Zulip development community guide for detailed instructions on how to join the community, community norms and where to ask your questions or give feedback.
Support requests
Section titled “Support requestsâ€-
For support requests regarding your Zulip Cloud organization, you can request interactive chat support in the Zulip development community, or email Zulip support.
- Response time: Usually within 1-3 business days, or within one business day for paid customers.
-
For support requests regarding your self-hosted server:
- Business and Enterprise plan customers can request interactive
chat support in the Zulip development community,
or email Zulip support. Phone support is
available for Enterprise customers upon request.
- Response time: Usually within one business day.
- Free and Community plan customers can ask for help in the Zulip development community. You will usually get a friendly reply within 1-3 business days.
- Business and Enterprise plan customers can request interactive
chat support in the Zulip development community,
or email Zulip support. Phone support is
available for Enterprise customers upon request.
Sales, billing, and partnerships
Section titled “Sales, billing, and partnershipsâ€For sales, billing, partnerships, and other commercial questions, contact sales@zulip.com. Response time: Usually within one business day.
Product feedback
Section titled “Product feedbackâ€Your feedback helps us make Zulip better for everyone! Please reach out if you have questions, suggestions, or just want to brainstorm how to make Zulip work for your organization.
- There are several
ways
to report possible bugs.
- Response time: Usually within 1-3 business days in the Zulip development community or by email, or within one week on GitHub.
- You can request
features
or share
feedback.
Many improvements to the Zulip app start with a user’s suggestion.
- Response time: Usually within 1-3 business days in the Zulip development community or by email, or within one week on GitHub.
- To report issues or share feedback privately, contact
feedback@zulip.com. This works well if you’d like
to include details about your organization that shouldn’t be posted in public.
- Response time: Usually within 1-3 business days.
Security
Section titled “Securityâ€If you believe you’ve identified a security issue, please report it to Zulip’s security team at security@zulip.com as soon as possible, so that we can address it and make a responsible disclosure.